Legal
Digital goods and remedies
Refund policy
Most orencloud products are digital assets delivered immediately after purchase or unlocked through the customer library. Because of that, refunds follow the specific rules for digital content together with a practical review of the files actually supplied.
Consumers. If you buy as a consumer and immediate digital supply has not started yet, any mandatory withdrawal right remains available under applicable law. Once immediate supply begins after the request and acknowledgement required by law, the ordinary withdrawal right may no longer apply to that digital content.
Refunds, replacements, or corrective updates may still be offered where a duplicate payment was made, the wrong files were delivered, the product is materially different from its description, essential files are corrupted or missing, or a reproducible technical defect cannot be resolved within a reasonable time.
Before issuing a refund, orencloud may first offer corrected files, a replacement download, a compatibility fix, or other reasonable remediation if that fully solves the problem.
Except where mandatory law requires otherwise, refunds are generally not granted for change of mind after download, incorrect workflow assumptions, software or version incompatibilities that were not listed as supported, lack of technical skill, project cancellation, or requests that would effectively leave you with both the money and a usable copy of the asset.
Business or professional purchases are generally final once the files or license access have been made available, but genuine delivery or conformity problems will still be reviewed in good faith.
If a refund is approved, the related license ends immediately and you must delete all refunded source files, backups, and shared project copies unless mandatory law states otherwise. To request review, contact support@orencloud.art with your order email, product name, purchase date, and a precise description of the issue. Reporting problems promptly does not limit any non-waivable statutory rights.
Refunds, replacements, or corrective updates may still be offered where a duplicate payment was made, the wrong files were delivered, the product is materially different from its description, essential files are corrupted or missing, or a reproducible technical defect cannot be resolved within a reasonable time.
Before issuing a refund, orencloud may first offer corrected files, a replacement download, a compatibility fix, or other reasonable remediation if that fully solves the problem.
Except where mandatory law requires otherwise, refunds are generally not granted for change of mind after download, incorrect workflow assumptions, software or version incompatibilities that were not listed as supported, lack of technical skill, project cancellation, or requests that would effectively leave you with both the money and a usable copy of the asset.
Business or professional purchases are generally final once the files or license access have been made available, but genuine delivery or conformity problems will still be reviewed in good faith.
If a refund is approved, the related license ends immediately and you must delete all refunded source files, backups, and shared project copies unless mandatory law states otherwise. To request review, contact support@orencloud.art with your order email, product name, purchase date, and a precise description of the issue. Reporting problems promptly does not limit any non-waivable statutory rights.
Data processing notice
Privacy policy
This notice explains what personal data orencloud processes when you browse the site, request a login link, subscribe to updates, unlock newsletter-gated downloads, purchase a product, or access files from the customer library.
Controller. The data controller is Lorenzo Luigi Aiello, an Italian freelance professional trading as orencloud. The public identity and contact details shown on this site are intentionally limited to the details required for e-commerce, consumer, tax, and data-protection compliance. Contact email: support@orencloud.art. Public provider details should include your legal name, a lawful business domicile or other lawful business address for the activity, and your Partita IVA.
Data processed. Depending on what you do on the site, orencloud may process contact data such as name and email address; order and account data such as purchased product, selected license tier, order IDs, billing or shipping details where relevant, payment status, and download entitlements; authentication data such as temporary sign-in tokens and session status; newsletter and consent status; affiliate attribution data; and first-party technical/performance data such as visited path, device type, viewport size, language, timezone, connection class, and web-performance metrics. If you arrive through an affiliate link, referral metadata, referrer, user agent, and IP address may also be logged for fraud prevention and commission attribution.
Purposes and legal bases. Orencloud processes data under GDPR art. 6(1)(b) to handle orders, customer access, delivery, support, and license administration; under art. 6(1)(c) to meet accounting, tax, and legal compliance obligations; under art. 6(1)(a) where consent is required, including newsletter subscriptions and any future non-essential tracking; and under art. 6(1)(f) for legitimate interests such as service security, abuse prevention, affiliate validation, and limited first-party performance monitoring, always subject to the balancing required by law.
Payments and providers. Payment data are processed by Stripe; orencloud stores order references and payment status, not full card numbers. Transactional emails may be sent through Amazon SES. Marketing or CRM synchronization may be handled through third parties such as Mautic or Mailgun when enabled. Secure file delivery may rely on cloud-storage infrastructure and time-limited download links. Hosting, database, and infrastructure providers may process data on orencloud's behalf under appropriate contractual safeguards.
Retention. Order and fiscal records are kept for as long as tax, accounting, and legal obligations require. Customer-library and entitlement data are kept while reasonably necessary to provide access, receipts, and support, then archived or deleted when no longer needed. Newsletter data are kept until you unsubscribe or processing is otherwise no longer justified. Temporary login links expire automatically, and cookies or similar identifiers use their configured technical expiry periods.
Your rights. Subject to the conditions set by law, you can request access, rectification, erasure, restriction, portability, withdrawal of consent, or objection to processing, including objection to direct marketing. You may also lodge a complaint with the Italian Garante per la protezione dei dati personali. Rights requests can be sent to support@orencloud.art.
International transfers. Some providers may process data outside the EEA. Where that happens, orencloud will rely on the safeguards required by GDPR, such as adequacy decisions or standard contractual clauses, where applicable.
Data processed. Depending on what you do on the site, orencloud may process contact data such as name and email address; order and account data such as purchased product, selected license tier, order IDs, billing or shipping details where relevant, payment status, and download entitlements; authentication data such as temporary sign-in tokens and session status; newsletter and consent status; affiliate attribution data; and first-party technical/performance data such as visited path, device type, viewport size, language, timezone, connection class, and web-performance metrics. If you arrive through an affiliate link, referral metadata, referrer, user agent, and IP address may also be logged for fraud prevention and commission attribution.
Purposes and legal bases. Orencloud processes data under GDPR art. 6(1)(b) to handle orders, customer access, delivery, support, and license administration; under art. 6(1)(c) to meet accounting, tax, and legal compliance obligations; under art. 6(1)(a) where consent is required, including newsletter subscriptions and any future non-essential tracking; and under art. 6(1)(f) for legitimate interests such as service security, abuse prevention, affiliate validation, and limited first-party performance monitoring, always subject to the balancing required by law.
Payments and providers. Payment data are processed by Stripe; orencloud stores order references and payment status, not full card numbers. Transactional emails may be sent through Amazon SES. Marketing or CRM synchronization may be handled through third parties such as Mautic or Mailgun when enabled. Secure file delivery may rely on cloud-storage infrastructure and time-limited download links. Hosting, database, and infrastructure providers may process data on orencloud's behalf under appropriate contractual safeguards.
Retention. Order and fiscal records are kept for as long as tax, accounting, and legal obligations require. Customer-library and entitlement data are kept while reasonably necessary to provide access, receipts, and support, then archived or deleted when no longer needed. Newsletter data are kept until you unsubscribe or processing is otherwise no longer justified. Temporary login links expire automatically, and cookies or similar identifiers use their configured technical expiry periods.
Your rights. Subject to the conditions set by law, you can request access, rectification, erasure, restriction, portability, withdrawal of consent, or objection to processing, including objection to direct marketing. You may also lodge a complaint with the Italian Garante per la protezione dei dati personali. Rights requests can be sent to support@orencloud.art.
International transfers. Some providers may process data outside the EEA. Where that happens, orencloud will rely on the safeguards required by GDPR, such as adequacy decisions or standard contractual clauses, where applicable.